Privacy Policy

West Peak Trenchless & Plumbing operates the website https://www.westpeaktrenchlessandplumbing.com. We value your trust and are fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information whenever you visit our site.

We understand the importance of keeping your information secure. Whether you're requesting a quote, scheduling service, or simply browsing, you can be confident that your personal data is handled with the highest level of care and in full compliance with applicable privacy laws.

By using our website, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, we encourage you to contact us. Your privacy is our priority.

 

Information We Collect

When you visit our website or use our services, we may collect two types of information to help us serve you better:

1. Personal Information
   This includes details you voluntarily provide, such as your name, phone number, email address, physical address, or other contact information.Typically, when you request a service, book an appointment, or reach out to us directly.

2. Non-Personal Information
   We also collect data related to your interaction with our website. This may include your IP address, browser type, device information, operating system, and general browsing behavior. This information helps us improve the performance, security, and user experience of our site.

 

How We Use Your Information

We use the information we collect to:

• Deliver and Manage Our Services
  To provide the plumbing and trenchless services you request, ensure accurate job execution, and maintain reliable communication throughout your service experience.
• Respond to Inquiries and Support Requests
  To quickly and effectively respond to your questions, concerns, or service-related issues, whether submitted through our website, email, phone, or other channels.
• Schedule, Confirm, and Manage Appointments
  To coordinate service appointments, send confirmations or reminders, and make any necessary updates or follow-ups related to your scheduled work.

• Process Payments and Send Invoices
  To securely handle billing, process payments, generate receipts, and provide accurate invoicing for services rendered.
• Improve Our Website and Service Offerings
  To analyze user behavior, track site performance, and gather feedback, helping us improve our services, website functionality, and overall customer experience.
• Send Promotions or Updates (Only With Your Consent)
  To share special offers, service updates, or relevant news, only if you’ve opted in to receive these communications. You can unsubscribe at any time.

 

How We Share Information

At West Peak Trenchless & Plumbing, we do not sell your personal information. We may share it only in the following limited situations:

With Trusted Service Providers: To carry out essential business functions such as payment processing, appointment scheduling, and website hosting.

For Legal Obligations: If required by law, regulation, or in response to legal proceedings.

In Business Transfers: As part of a merger, acquisition, or transfer of business assets, where permitted by law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Choices

We respect your right to control your personal information. You can:

Unsubscribe from Promotional Emails

You may opt out of marketing communications at any time by clicking the “unsubscribe” link found in our emails.

 

Access, Update, or Delete Your Information

To review, modify, or request the deletion of your personal data, simply contact us directly. We’re here to help.

Manage Cookies

You can control or disable cookies through your browser settings. Please note that doing so may impact certain features or functionality of our website.

 

Help & Support

If you need assistance with our text messaging service, simply reply HELP to any message you receive.

You can also reach out to us directly at: